Privacy Policy

Effective Date: March 2, 2024

Welcome to ROCKBROSCLOTHING (“we”, “us”, “our” or “the Site”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://rockbrosclothing.com, use our services, or make a purchase.

By using the Site, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with our policies, please do not use the Site or our services.

1. Information We Collect

We may collect personal information from or about you in the following ways:

A. Information You Provide to Us

Contact Information: Name, email address, phone number, shipping and billing address.
Order Details: Purchase history, transaction details, and payment confirmation.
Account Details: Username, password, and security questions.
Customer Support: Content of your messages and interactions with our support team.
Shopping Preferences: Wishlist items, cart contents, and viewed products.

B. Information Collected Automatically

We use cookies, web beacons, pixels, and similar technologies to collect:

IP address
Browser type and version
Device information
Referring/exit pages
Site interaction data (e.g., clicks, time on page)

C. Information from Third Parties

We may receive information from:

Ecommerce platforms like Shopify
Payment processors
Marketing partners
Analytics providers

2. How We Use Your Information

We use your personal information to:

Fulfill and manage orders, returns, and exchanges
Process payments securely
Create and manage your user account
Communicate with you (including service emails and promotional offers)
Improve and personalize our website and offerings
Conduct analytics and marketing
Detect and prevent fraud or unauthorized access

3. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. These cookies help us:

Remember your preferences
Monitor site performance
Deliver relevant ads

You can manage cookie preferences through your browser settings. Disabling cookies may impact functionality.

Learn more about Shopify’s cookie usage here: https://www.shopify.com/legal/cookies

4. How We Share Your Information

We may share your personal information with:

Vendors & service providers (e.g., payment processors, logistics, customer support)
Marketing and advertising partners (e.g., Shopify’s ad network)
Affiliated companies and subsidiaries
Authorities when legally required
In connection with business transfers (e.g., mergers or acquisitions)

We do not sell your personal information or share sensitive data for targeted profiling.

5. User-Generated Content

If you submit reviews or other public content on our Site, it may be viewable by other users. Please avoid sharing personal information you do not wish to be public.

6. Third-Party Links

Our Site may contain links to external websites. We are not responsible for the content or privacy practices of these third parties. Always review their privacy policies before sharing your data.

7. Children’s Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal data from minors. If you believe a child has provided us with their data, please contact us to have it removed.

8. Data Security & Retention

We implement industry-standard security measures but cannot guarantee absolute security. We retain your information only as long as necessary for the purposes outlined in this policy or as required by law.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Right to Access: Request access to personal information we hold about you.
Right to Delete: Request deletion of your personal data.
Right to Correct: Request correction of inaccurate information.
Right to Portability: Request a copy of your data in a portable format.
Right to Restrict Processing or Object: Limit or object to how your data is used.
Right to Withdraw Consent: If processing is based on your consent, you may withdraw it.
Right to Appeal: If we deny your request, you have the right to appeal.

To exercise your rights, please contact us at service@rockbrosclothing.com.

10. Changes to This Policy

We may update this Privacy Policy to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised “Effective Date.”

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, you can reach us at:

📧 Email: service@rockbrosclothing.com

🏢 Address: Suite 100, 5900 Balcones Drive, Austin, TX 78731, United States

🌐 Website: https://rockbrosclothing.com